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Terahertz Store Customer Service Help

General Shipping Information

General Shipping Information

Orders are shipped weekdays (non-holidays) and our cutoff time for all orders is 4:00pm CST. Delivery transit time starts once we have filled the order and our carrier has picked up the package.
  • All our items are packaged with the utmost care to ensure your items do not get damaged during transit. Please inspect your shipment when it arrives for any noticeable damage.
  • We will not provide shipping refunds due to weather related delivery delays.
  • Deliveries to remote areas may increase delivery time.
  • The customer will be charged accordingly for any extra fees (refusal of package, wrong address, etc...) that are incurred for the packages billed to their account.