General Shipping Information

General Shipping Information

Orders are shipped weekdays (non-holidays) and our cutoff time for all orders is 4:00pm CST. Delivery transit time starts once we have filled the order and our carrier has picked up the package.
  • All our items are packaged with the utmost care to ensure your items do not get damaged during transit. Please inspect your shipment when it arrives for any noticeable damage.
  • We will not provide shipping refunds due to weather related delivery delays.
  • Deliveries to remote areas may increase delivery time.
  • The customer will be charged accordingly for any extra fees (refusal of package, wrong address, etc...) that are incurred for the packages billed to their account.

Select a help topic

Order Management

Learn how to change or cancel a recently placed order, track shipped items, and request an invoice.

Order Management
Shipping and Delivery

Review shipping method policies, delivery estimates, and what to do if an shipment is damaged or missing.

Shipping and Delivery
Returns and Refunds

Review our policy on how to handle returns and deal with damaged or defective items.

Returns and Refunds
Account Management

Learn about setting up a customer, terms, or wholesale account and managing subscriptions.

Account Management
Sales Policies and Payments

Info on how we process orders, sales tax, payment methods, site security and other policies.

Sales Policies and Payments
Contact Us

Info on the best contact method for product technical support or specific order related questions.

Contact Us

F.A.Q. from customers

Haven't found the answer? We can help.

Contact Us

Contact options may differ depending on the type of help you need.

0 $0.00
Top