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Home / Customer Service

Terahertz Store Customer Service Help

Pre-Order Questions

  • Order Processing Processing timeframes, placing an order, and order processing notifications
  • Phone Orders How to place an order over the phone with Terahertz Store
  • Sales Tax and Tax Exempt Sales tax, tax exempt, international taxes and when they are applicable
  • Terms Account Setting up a terms account with Terahertz Store for wholesale or bulk purchases
  • Clearance / Discounts Details regarding items put on clearance and current coupons or promotions
  • Wholesale or Bulk Purchases How to apply for a wholesale or bulk purchase with Terahertz Store
  • Freight Forwarders or Border Pick-Up Locations We currently do not ship to any Border Pick-Up or Freight Forwarder locations

Shipping

  • General Shipping Information General shipping policies and procedures for all shipments
  • International Shipping International shipping policies, procedures, and timeframes
  • Shipping Issues Shipping policies including damaged items, missing items, and undeliverable or refused packages

Order Status

  • E-Mail Notifications Notifications you may receive from Terahertz Store via e-mail
  • Changing or Canceling your order How to change or cancel an order you have placed with Terahertz Store
  • Order Status and Tracking How to find out the status of your order and obtain the tracking associated with it
  • Request an Invoice How to obtain an invoice from any previous purchases made with Terahertz Store
  • Items Out of stock or on Backorder Why items are out of stock or on backorder and what it means

Returns

  • Return Policy and Instructions Terahertz Store return policies and procedures
  • Damaged Items Terahertz Store policies on damaged items
  • Defective Items Terahertz Store policies on defective items

Accounts and Payments

  • Account Info Learn how to create an account and what the benefits of having one are.
  • Payment Methods Acceptable forms of payment with Terahertz Store
  • Security Checkout Security and Fraud Prevention
  • Warranty
  • Sales Policies Complete list of store policies and procedures

Contact Us

  • Contact Us
  • Product Support
Order Questions:
sales@TerahertzStore.com
Thank You For Shopping With Us!
Office Hours:
Monday through Friday
9:00am - 5:00pm CST
Terahertz Store customer service

Best Selling

  • Terahertz Sensors

    Terahertz Sensors

    Transmitters & Receivers

  • Terahertz Spectrometers

    Spectrometer

    Modular, Fast, Reconfigurable

  • Terahertz Measuring Kits

    Measurement Kits

    Flexible & Quick Set Up

Customer Service

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  • About Us
  • Bulk Ordering
  • Sales Policies
  • Product Search
  • Customer Help

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