All Help Topics
Change or Cancel Your Order
Need to modify your order? Learn how to quickly change or cancel a recent purchase.
Order Status and Tracking
Looking for your tracking number? Learn how to check your order status and follow your shipment from our warehouse to your door.
Request an Invoice
Need a copy of your receipt? Learn how to easily obtain an invoice for any of your previous purchases.
Out of Stock and Backorder
Learn why items may be out of stock and how backorders are handled. Find info on Item availability status and what that means for your order.
E-Mail Notifications
Track your order status, manage promotional email preferences, and learn about our automated email notifications.
General Shipping Information
General shipping policies and procedures for all shipments
Shipping Issues
Learn how to handle damaged shipments, missing items, and refused packages. Report transit damage or missing products within 24 hours to ensure a valid claim.
International Shipping
Learn about USPS Priority Mail International shipping to Canada. Get details on delivery times (6-14 days), tracking availability, and international customs duties.
Return Policy and Instructions
Review our 30-day return policy. Learn how to request an RMA number, report damaged or defective items, and understand restocking fees and non-returnable items.
Damaged Items
Received a damaged product? Learn how to file a claim within 24 hours, document packaging for shipping claims, and request a replacement or return label.
Defective Items
Need to report a faulty item? Learn about our 30-day defective product policy, how to get a prepaid shipping label, and our replacement or refund process.
Item Warranty Information
All OEM products sold on our site are backed by the full manufacturers warranty. Warranty coverage, duration, and terms are determined by the manufacturer and may vary depending on the product.
Account Info
Create an account to track orders in real time, view history, and manage subscriptions. Learn how to update your profile, change passwords, or delete your information.
Security
Learn about our secure checkout process and privacy policy. We prioritize your security with strict fraud prevention and confidential data handling.
Terms Account
Set up a terms billing account for your business. Apply online today for credit approval and receive automated email confirmation once your account is ready for use.
Wholesale or Bulk Purchases
Set up a terms billing account for your business. Apply online today for credit department approval and receive automated email confirmation once your account is ready.
Order Processing
Learn about our order processing timeframes, how to place an order online or by phone, and what to expect regarding email notifications and inventory updates.
Payment Methods
Explore our accepted payment methods, including credit cards, PayPal, and mobile wallets. Learn about our terms accounts for eligible customers and our secure payment verification process.
Phone Orders
Learn how to place an order over the phone or online. Call our customer support team to process your order through our secure system and review our sales policies.
Sales Tax and Tax Exempt
Information regarding Illinois state sales tax rates and instructions for tax-exempt businesses or government agencies to submit documentation for tax-free purchases.
Sales Policies
Review our sales policies including order processing times, payment methods, shipping details, and tax-exempt requirements. Find information on tracking orders, managing cancellations, and handling transit damage.
Clearance / Discounts
Save big on discontinued items and limited-time offers. Learn about our clearance sales policy, how to use promotional coupons, and sign up for exclusive discounts.
Contact Us
Need assistance? Our customer service team is here to help. Contact the right associate for a swift resolution to your inquiry.
Product Support
Help with technical product questions, warranty information and part replacement. Find product manuals and spec sheets for your product.
Holiday Shipping and Hours
View our holiday operating hours, shipping deadlines, and back-order processing details. Stay informed on office closures and estimated delivery times during the holiday season.
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Item Warranty Information
All OEM (Original Equipment Manufacturer) products sold on our site are backed by the full manufacturer's warranty. Warranty coverage, duration, and terms are determined by the manufacturer and may vary depending on the product.
We recommend reviewing the warranty documentation included with your product packaging for complete details. This information typically outlines coverage periods, limitations, and instructions for filing a claim.
How Manufacturer Warranties Work
Manufacturer warranties generally cover defects in materials or workmanship under normal use during the specified warranty period. If a product is found to be defective within that timeframe, the manufacturer may repair or replace the item at their discretion.
- Warranty periods may vary depending on the product
- Coverage typically applies only to the original purchaser
- Proof of purchase (receipt or order confirmation) is usually required
- Damage caused by misuse, improper installation, or normal wear and tear is typically not covered
Returns vs. Warranty Claims
It’s important to understand the difference between a return and a warranty claim:
- Returns: Handled by our store within the return window (typically for unused or unopened items)
- Warranty Claims: Handled by the manufacturer for defective products after use or outside the return period
Please refer to our Return Policy for more information on eligibility and timelines.
Do all products come with a warranty?
Yes, products include a manufacturer’s warranty, but coverage and duration vary by product type and availability. Always check the product packaging or manual for details.
Can I return a defective product instead of filing a warranty claim?
If the item is within our return window, you may be eligible for a return or exchange. After that period, warranty claims must be handled through the manufacturer.