Shipping and Delivery

Shipping Issues

Refused Packages and/or Undeliverable Packages

• Any refused package.
• Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
• Re-shipment of packages returned to us.

Merchandise Damaged in Transit

• If your merchandise arrives damaged you must notify us before returning it.
• We must be notified within one business day to ensure proper handling of your claim.
• Some shipping companies require that a representative come to your home to inspect the package. Remember to keep the original packaging, and do not discard the shipping box.
• You may be asked to provide pictures of the damages made to the outer packaging as well as the product inside the box.
• After inspecting the damaged parcel, the representative will return it to us. This procedure needs to be followed in these rare occasions.

Missing Items in Shipment

International Shipping

We currently offer USPS Priority Mail International for all Canadian orders. While this service provides reliable delivery and tracking, we understand the need for more cost-effective options. We're actively working to expand our international shipping methods to include additional carriers and more affordable solutions in the near future.

• Typical delivery time is 6-14 business days, with delivery occurring Monday through Saturday.
• Transit times may vary when shipping to remote areas.
• Tracking is available to most major destinations, but details may be limited to remote areas.
• International shipments may be subject to duties, taxes, and import fees, which are the responsibility of the recipient upon delivery.
• Duties and taxes are determined by the destination country's customs authorities, for more information, please contact your local customs office.
• Shipping refunds will not be issued if you refuse to pay duties and taxes upon delivery.