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All Help Topics

Changing or Canceling Order
How to change or cancel an order you have placed with us
Order Status and Tracking
How to find out the status of your order and obtain the tracking associated with it
Request an Invoice
How to obtain an invoice from any previous purchases made with us.
Items Out of Stock
Why items are out of stock or on backorder and what it means
E-Mail Notifications
Order related notifications you may receive from us via e-mail
General Shipping Information
General shipping policies and procedures for all shipments
Shipping Issues
Shipping policies including damaged items, missing items, and undeliverable or refused packages
Return Policy and Instructions
Terahertz Store return policies and procedures
Damaged Items
Information about what do when you receive a damaged product
Defective Items
Information about what do when you receive a defective product
Warranty
All OEM products are sold with the full manufacturer's warrantyplease consult the information enclosed with your packaging for terms and conditions.
Account Info
Learn how to create an account and what the benefits of having one are.
Security
Checkout Security and Fraud Prevention
Terms Account
Setting up a terms account for wholesale or bulk purchases
Wholesale or Bulk Purchases
How to apply for a wholesale account and receive bulk discounts
Order Processing
Processing timeframes, placing an order, and order processing notifications
Payment Methods
Review payment options available at checkout
Phone Orders
How to place an order over the phone
Sales Tax and Tax Exempt
Sales tax, tax exempt, international taxes and when they are applicable
Sales Policies
Complete list of store policies and procedures
Clearance / Discounts
Details regarding items put on clearance and current coupons or promotions
Contact Us
Click here if you have a question on a product we sell, a general order related question or just need to contact us.
Product Support
Help with technical product questions, warranty information and part replacement.
Holiday Shipping & Hours
Please be aware of our Holiday operating times and shipping windows

Wholesale or Bulk Purchases

We offer competitive prices and volume discounts for customers needing to order large quantities of any products found in our online store. If you are interested in ordering items in bulk and do not intend to re-sell the items, please get in contact with us using our Volume Pricing Request Form. Once we receive your request, one of our dedicated sales representatives will contact you with a detailed quote letting you know how much you can save.
Wholesale
If you are interested in becoming a re-seller of one of our products, you may apply on-line to set up a wholesale account. Please click here to apply online. Once your re-seller application has been approved, you will receive an e-mail confirmation with your account and log-in information.
Contact a Sales Rep
If you are interested in placing a wholesale or bulk purchase you may speak with one of our experienced sales representatives at 1-847-991-7190 or email us at sales@TerahertzStore.com.

Select a help topic

Order Management

Learn how to change or cancel a recently placed order, track shipped items, and request an invoice.

Order Management
Shipping and Delivery

Review shipping method policies, delivery estimates, and what to do if an shipment is damaged or missing.

Shipping and Delivery
Returns and Refunds

Review our policy on how to handle returns and deal with damaged or defective items.

Returns and Refunds
Account Management

Learn about setting up a customer, terms, or wholesale account and managing subscriptions.

Account Management
Sales Policies and Payments

Info on how we process orders, sales tax, payment methods, site security and other policies.

Sales Policies and Payments
Contact Us

Info on the best contact method for product technical support or specific order related questions.

Contact Us

F.A.Q. from customers

Haven't found the answer? We can help.

Contact Us

Contact options may differ depending on the type of help you need.

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